Venom's Original Fragrance

Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information. Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

PROCESSING TIMES

Orders can take up to 1-3 business days to be processed before shipment.

DELIVERY TIMES

Standard Shipping: 7-14 business days

Express Shipping: 5-10 business days

Priority Handling and Insured Shipping with Leak Protection Option

UNEXPECTED DELAYS

Please note severe weather and other reasons can hinder delivery times. We cannot control these measures.

Additionally, due to the current pandemic the delivery may take longer than the shipping times stated here. Delays imposed by the shipping carriers are beyond our control and we cannot be held responsible for this. We reserve the right to extend delivery time in any events out of our control.

We appreciate your patience in this time - and we will be doing all we can to ensure your order reaches you as soon as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at venomperfume@venomperfume.shop

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

FAQs for VenomPerfume

Q: What makes VenomPerfume unique? A: VenomPerfume stands out due to our exclusive pheromone-infused formula that reacts individually with each wearer’s skin chemistry. This results in a personalized scent that enhances the body’s natural allure, providing a unique fragrance experience for every individual.

Q: How do I apply VenomPerfume? A: For optimal results, apply VenomPerfume to pulse points such as the wrists, neck, and behind the ears. These warm areas will help diffuse and amplify the fragrance throughout the day.

Q: Is VenomPerfume unisex? A: Yes, VenomPerfume is a unisex fragrance designed to adapt to the natural pheromones of any gender, enhancing the wearer's presence with a scent that's personal and enticing.

Q: Will the scent change over time? A: Yes, the perfume is designed to evolve with your body’s chemistry throughout the day, ensuring that the scent remains dynamic and responsive to your unique pheromonal signature.

Q: How long does the fragrance last? A: VenomPerfume is crafted to last up to 24 hours. However, the longevity can vary depending on skin type, activities, and environmental factors.

Q: Can I wear VenomPerfume if I have sensitive skin? A: Our perfumes are formulated with high-quality ingredients that are gentle on the skin. However, if you have a history of skin sensitivity, we recommend doing a patch test before regular use.

Q: Is VenomPerfume cruelty-free? A: Absolutely. We are committed to ethical practices, and all our products are cruelty-free.

Q: How can I choose between the scents if they react differently on everyone? A: VenomPerfume is a single, adaptable fragrance that reveals different notes depending on who wears it. It's designed to work with your personal chemistry to create a scent that's uniquely yours.

Q: Can I return VenomPerfume if I'm not satisfied? A: We aim for complete customer satisfaction. Please refer to our return policy on the website or contact our customer service team to discuss your options.

Q: How should I store my VenomPerfume? A: To preserve the integrity of the perfume, store it in a cool, dry place away from direct sunlight and heat sources.

Feel free to reach out to us for any more questions you might have. We're always here to help you unleash your most captivating self with VenomPerfume.

More FAQs for VenomPerfume

Q: How can I contact VenomPerfume?

You can email us at venomperfume@venomperfume.shop. Our customer service team will be happy to help you with whatever you need!

Q: Do you ship worldwide?

Yes, we ship globally.

Q: Where do you ship from?

We ship all orders from Hong Kong. Local warehouses coming soon!

Q: Can I change or cancel my order?

To process orders as quickly as possible, any changes or cancellations must be requested within 24 hours of ordering. Alternatively, contact us and we can figure something out. Our customers are our number one priority! 

Q: What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal (including PayPal Pay-In-4) payments. Other payments such as AfterPay, Klarna etc coming soon. 

Q: When will my order be processed?

• Orders are handled and shipped from our warehouse.
• We process orders between Monday and Friday.
• Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day.
• Please allow extra time during holidays and sale seasons.
• Note: We do not ship on weekends.

Q: How long will it take to receive my order?

Due to high demand, expect shipping between 7 - 14 days.

Prioritised delivery with Express shipping. 

Please note, weather and other reasons can cause delay, we cannot control these measures.

Q: What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Contact us directly.

Q: Will I be charged with customs and taxes?

• Our prices are tax-free in AU Dollars.
• Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office (International Orders).
• Payment of these charges and taxes is your responsibility and will not be covered by us.
• We are not responsible for delays caused by the customs department in your country.
• For further details of charges, please contact your local customs office.

Q: How do I return an item?

Please contact us at venomperfume@venomperfume.shop to initiate a return.

Q: What if the item(s) I received are defective/incorrect/damaged?

If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Q: When will I receive my refund?

• All refunds will be credited to your original form of payment.
• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
• Please contact the card-issuing bank for questions about when the credit will be posted to your account.
• If you haven't received a credit for your return yet, contact your bank or credit card company as it may take some time for the refund to be posted to your account.